Shipping policy

Proquim Industrial describes its policy for delivery of your orders as follows:

Our orders are delivered through our transporter "a day" mainly or directly by us alone in the city of Cali and its delivery time is 5 days and 3 days respectively, as long as the products are in stock and the Orders are made at work schedules and relate to main cities of the country.

Deliveries can not be made at an exact schedule and must have as a destination a punctual and safe address, such as home, cellar or office. In Black Friday, and discounts, delivery times can be increased significantly and are subject to availability.

For dispatches in citizens or withdrawal populations other than the main cities, special conditions apply with their respective commercial advisor.

The delivery of orders will be made at the delivery address designated freely by the user. In this way, Industrial Proquim does not assume any responsibility for when the delivery of the product does not reach as a consequence that the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made due to the causes of the company Shipping or postal service, assigned for this purpose, as is the absence of the recipient.

It must be taken into account that the terms indicated are estimated in working days and that may be affected by local or national festivities. We guarantee compliance with deliveries of the references requested in each of the orders.

For orders in the city of Cali over $ 150,000 COP shipping is free. For orders less than $ 150,000 the shipment runs on the customer. The transport collection value to other cities will be liquidated according to volume and destination. This value will be calculated when the purchase is finished and will be informed at the time of the settlement of the order, before payment is made. The collection for the city of Cali in all cases $ 6000 unless established a discount season where the company gives this cost. Apply terms and conditions.

 The means of payment established in the organization are:

• Electronic transfer
• Cash
• Credit cards
• Market

If the chosen payment method is by bank transfer, the order shipment will not be made until the bank confirmation of the transfer is available. The shipment runs on behalf of the client. Apply terms and conditions. The delivery time begins to count from the confirmation of payment and can be affected by force majeure factors, as well as by the population in which it is and the day and time when purchase is made. In case you have any questions with the office or if your order does not arrive within the stipulated period, contact us through our email soportealcliente@proquimindustrial.com. We will take care of solving it and we will give you an answer as soon as possible. Our hours of service is from Monday to Friday from 7:00 a.m. - 5:00 PM. Saturdays from 09:00 am to 12:00 AM